Privacy Policy for SMPPETS

Effective Date: May 3, 2026

 

At SMPPETS, we are committed to protecting the privacy of our clients and their furry friends. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or book our services.

 

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1. Information We Collect

 

We collect information to provide better services to our community. This includes:

 

• Personal Identification Information: Name, email address, phone number, and physical address (for pet taxi or in-home consultations).

 

• Pet Information: Name, breed, age, and behavioral notes (essential for our Sniffari Club and Adult Dog Reboot programs).

 

• Payment Data: Processed securely through our third-party providers (Wix/Payment Processors) when you book sessions like the Lick Van Paw Sensory Session.

 

• Usage Data: Cookies and tracking technologies to understand how you interact with our blog and social media.

 

2. How We Use Your Information

 

We use the data collected for the following purposes:

 

• To process and confirm your service bookings and daycare "test drives."

 

• To send you our newsletter (if you have opted-in) and updates on pet care tips.

 

• To improve our website functionality and provide a more personalized "Pet Concierge" experience.

 

• To contact you regarding your "Request a Quote" inquiries.

 

3. Sharing Your Information

 

We do not sell your personal data. We only share information with:

 

• Service Providers: Third-party platforms (like Wix) that help us operate our website and manage bookings.

 

• Legal Requirements: If required by law or to protect the safety of our staff, clients, or pets.

 

4. Data Security

 

We implement a variety of security measures to maintain the safety of your personal information. Your online transactions are processed through secured networks; however, no method of transmission over the internet is 100% secure.

 

5. Your Rights and Choices

 

• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our newsletters.

 

• Access and Updates: You may contact us to request access to, correct, or delete any personal information that you have provided to us.

 

6. Third-Party Links

 

Our website may contain links to our social media channels (Instagram, TikTok, Facebook, YouTube). We are not responsible for the privacy practices of these external sites.

 

7. Media Release for Sniffari Club

 

During our Sniffari Club excursions and Lick Van Paw sessions, we love to capture the joy of your pets through photos and videos.

 

• Usage: We may use these images on our website, blog, and social media channels (Instagram, TikTok, Facebook, and YouTube) to showcase our community and pet progress.

 

• Consent: By booking these services, you grant SMPPETS permission to use your pet's likeness for promotional and educational purposes.

 

• Privacy: We will never disclose your full name or specific address in connection with these media files without explicit written consent.

 

• Opt-Out: If you prefer that your pet not be featured on our public channels, please notify us in writing at pets@smppaws.com(mailto:pets@smppaws.com) prior to your session.

 

8. Changes to This Policy

 

SMPPETS reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page.

 

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Contact Us

 

If you have any questions about this Privacy Policy, please reach out to us:

 

• Email: pets@smppaws.com(mailto:pets@smppaws.com)

 

• Phone: 424-272-1036 or 424-424-2882

• Location: Greater Los Angeles, CA, USA